Interview mit einem IQ Options Account Manager

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Interview mit einem IQ Options Account Manager

Updated: April 13, 2020

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Account Manager interview questions

This Account Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. With these account manager interview questions, you can begin to assess the skills and qualities of your candidate, and what they will bring to your company. Similar job titles include Account Associate, Account Executive, Account Representative and Account Specialist.

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Jump to section:

  • Introduction
  • Role-specific questions

Account Manager Interview Questions

Account Managers are the people tasked with keeping your customers and clients happy. They are the ones responsible for ensuring that your business gets maximum value from these relationships over the long as well as the short term.

What does an account manager do?

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.

What you are assessing is the ability to manage the most important relationships that your business has. You are looking for someone who can impress on every interaction with clients. It is key for account managers to keep these relationships healthy and identify opportunities to sell new services or products that may be relevant to existing customers.

We have chosen out of the ordinary account management interview questions that can help you assess the core attributes an effective account manager should possess: leadership and business insight, client service focus, the ability to structure deep client relationships and problem solving intelligence as well as top-notch negotiation, presentation & communication skills. Many of these may echo sales interview questions.

Similar interview questions may be used for account and sales positions like account director, national account manager, account representative or key account manager.

Role-specific questions

  • Rate yourself as an account manager on a scale of 1 to 10.
  • What can you do for us that someone else cannot
  • What is so important about establishing a long term relationship with clients and customers?
  • Let’s pretend I’m a client of your assigned portfolio. How would you up-sell or cross-sell this company’s products to me?
  • I’m the client and you are the newly hired account manager. I’m saying things like “Your services cost too much”, “I’m okay with the way things work right now”, “I need to run this by my business partner before I do anything else” or “I’m too busy; Call me again in 6 months”. How would you turn me around?
  • Describe a situation in which you were able to handle a dissatisfied client?
  • What’s your track record in delivering on revenue targets and customer satisfaction rates?
  • If you could snap your fingers and change one thing in your personality what would it be and why?
  • Tell me about the largest or most important project you have worked on and how you managed it, from start to finish?
  • What are you passionate about?

Pro tip: Remember that an interview is more than an opportunity for the candidate to sell themselves it’s also your opportunity to sell your company as a great place to work. Use these interview questions for account manager as a way to convey what you’re looking for in a candidate.

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Interview mit einem IQ Options Account Manager

Whether you are preparing to interview a candidate or applying for a job, review our list of top Manager interview questions and answers.

How long have you been a manager, and how many people have you managed?

This question helps to gauge the amount of experience your candidate possesses, and if they have managed enough people to handle your team. It also opens the door for them to qualify they type of management experience they have, such as how hands-on the work was.

What to look for in an answer:

  • Confirmation of enough management experience to make an impact
  • Evidence of how many people the candidate has managed
  • Indications that they’ve taken on more responsibility over time

Example: „I’ve been a manager for eight years. I started with a team of two writers six years ago at HTWW Magazine, and then I transitioned to my current role at HTWW Marketing with a team of five writers and two editors. In that time we added a project manager to the team, so I currently have eight direct reports who give me weekly status reports and receive project approvals from me.“

How would your direct reports describe your management style?

This question allows the candidate to reveal how they interact with employees. You’ll be able to assess if their style is better for a casual office environment or high-paced, no-nonsense atmosphere — and what that means for their ability to succeed at your company.

What to look for in an answer:

  • Self-awareness
  • Indications that the candidate’s leadership style will match your office
  • Confidence in their ability to be flexible in their style as needed

Example: „I am a somewhat hands-off manager. I like to give my team the tools they need to succeed and then let them do their thing. My staff tell me they appreciate the space I give them to make decisions, but I think they would also tell you I am there for guidance when they need it. I schedule monthly check-ins to find out about any challenges or ideas for change.“

How has your management style changed as you got more experience?

Growth is an essential part of career development. This question probes how the candidate has learned and evolved as a manager.

What to look for in an answer:

  • Evidence of willingness to learn and evolve as a manager
  • Indications that their style will be effective for the team they would lead
  • Examples of why they’ve changed their style

Example: „I used to be more likely to micromanage. I thought I could keep the best handle on my team and our success if I was in charge of every detail. What I’ve learned through feedback and experience is that my team can feel smothered if I am too involved, and they’re less likely to grow if they don’t have room to make choices and mistakes.“

What is a common way you see people fail as managers?

This question evaluates whether your candidate has thought of management in terms beyond their own behavior. It helps you gauge whether they are able to consider the important principles required to successfully manage a team.

What to look for in an answer:

  • Awareness of what effective management looks like
  • Evidence they own their mistakes
  • Confirmation that they are aligned with your company’s expectations of management

Example: „One of the biggest mistakes I’ve seen managers make is being less than transparent. Of course, some decisions need to happen at the executive level, but the best teams are lead by someone who is honest and accountable. If a manager is not upfront about challenges or changes, they can lose the trust of their team.“

When was the last time you had to deal with an underperforming employee, and how did you handle it?

Dealing with performance issues is a key responsibility of managers. Learning how your candidate deals with this sometimes uncomfortable task can tell you a lot about them.

What to look for in an answer:

  • Evidence they have experience handling employee performance issues
  • Indications they are comfortable with confrontation
  • Thoughtfulness regarding appropriate action for underperforming staff

Example: „A few months ago one of my graphic designers began to have time management issues. As a result, he was turning things in late and the client noticed. I sat him down and we designed a plan for him to set new timeline goals and we took a few things off his plate that were slowing him down.“

How do you handle your mistakes in the workplace?

How a manager deals with their own mistakes can impact their team and the company. This question lets the candidate reveal how they face adversity and take responsibility for their own miscalculations or other errors.

What to look for in an answer:

  • Evidence they are able to identify their own shortcomings
  • Awareness of the importance of self-correcting their mistakes as a leader
  • Indications they hold themselves to a high standard as a manager

Example: „As a manager I think it’s important to have personal accountability. That sets the standard for the rest of the team. If I don’t admit and correct my own mistakes, how can I ask my direct reports to do it? When I know I made a mistake I apologize to the people involved and explain about how I will do better in the future. For instance, recently I sent the wrong report to a client. I corrected the issue by sending the right report and made a commitment to the director that I would better organize my desktop files to avoid the same mistake again.“

How would you describe the most important contributions of a manager in the workplace?

Understanding their role in the company can help managers thrive. This question gets to the heart of how your candidate plans to use their role to contribute to your business.

What to look for in an answer:

  • Indications they have enough experience to understand the key elements of management
  • Evidence of a value system that makes them a good fit for your organization
  • Ability to prioritize the tasks of management

Example: „I think keeping employees motivated and on track is one of the most important things a manager can do. We need to have our fingers on the pulse of what clients or customers need, but also the tools that our employees need to make magic happen. As a manager I think of myself as somewhat of a conduit between our clients and my direct reports. My role is to keep clients excited about our work and keep employees motivated and equipped to create exciting things.“

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